Purchace and Returns
Q: Where can I buy Refikha Cosmetics products?
A: You can purchase our products directly from our website, as well as select retail partners and beauty stores. Visit our website to find a locator for stores near you.
Q: What is your return policy?
A: We Only accept returns when the product has defects like breakages, the customer is liable to send proof of the defect. We also accept returns if there was a mixed up with the product. Return window for defects or products mixed up is up to 10 days. Click Refund and Returns Policy
General
Q: How can I sign up for Refikha Cosmetics newsletters or promotions?
A: You can sign up for our newsletters and promotions through our website. Just enter your email address at the bottom of our About us page to stay updated on new products, sales, and exclusive offers.
Q: How can I contact Refikha Cosmetics customer service?
A: You can reach our customer service team via email at info@refikhacosmetics.co.za or by whatsapp at 0761544614 during business hours. We’re here to help with any questions or concerns you may have.
Product Information
Q: What are the key ingredients in Refikha Cosmetics products?
A: Refikha Cosmetics prides itself on using high-quality, natural ingredients in all of our products. Each product’s label provides detailed ingredient lists, and our website offers further information about the benefits and sourcing of these ingredients.
Q: Are Refikha Cosmetics products suitable for alopecia ?
A: Our products are designed to support healthy scalp and promote hair growth by nourishing the hair. They contain ingredients known for stimulating and strengthening properties, such as sulfur flower, castor oil, and Ayurvedic herbs, results may vary depending on the type and cause of alopecia. If you have a medical condition, we recommend consulting a dermatologist alongside using our products for the best approach.
Sustainability and Ethics
Q: Are Refikha Cosmetics products cruelty-free?
A: Absolutely. Refikha Cosmetics is committed to cruelty-free practices and we do not test our products on animals.
Q: Do Refikha Cosmetics products contain any environmentally harmful ingredients?
A: No, we are dedicated to sustainability. Our products are free from harmful chemicals and are packaged in eco-friendly materials.
Usage and Application
Q: How should I incorporate Refikha Cosmetics products into my haircare routine?
A: Our products can be layered for optimal results. For best outcomes:
- Start with detangling hair (use our detangling brush) or pre poo hair for best results,
- Followed by shampoo using our Blacksoap Shampoo,
- Use our Deep Conditioner for low porosity hair or Slippery Elm Conditioner,
- At this stage we recommend you to apply our Leave-In Conditioner if you prefer a lighter moisturiser or use our Calendula Hair Butter for nourished and rich buttery moisturiser,
- Apply the Ayurvedic Oil on your scalp for best results also use our Scalp Treatment Pomade. Always massage them on the scalp,
- Also use the Hibiscus Flower Spray on the scalp for hair growth or on your protective hairstyle. Each product’s packaging includes instructions for use, or you can visit our website for more detailed guidance.
Q: Can I use Refikha products with other brands?
A: Yes and No you can mix and match our products with those from other brands, but we haven’t tested this as yet. We recommend checking ingredient compatibility or consulting with a dermatologist for personalised advice.